Process Standardization

Business processes have an interesting relationship with software. Much before ERP software’s like SAP, PeopleSoft, Oracle etc. became popular and household name, most of the larger organizations used to have their processes developed for themselves by their respective IT departments.

The concept of Business process reengineering (BPR) was first introduced in the late Michael Hammer’s 1990 Harvard Business Review article and received increased attention a few years later, when Hammer and James Champy published their best-selling book, Reengineering the Corporation.

ERPs helped organizations gain in productivity, by integrating information from different organization areas (e.g. sales, production, accounts receivable, HR, finance etc.), they often require the key organizational processes be redesigned before they are deployed.  That is when the BPR started getting a lot of popularity among organizations deploying ERP software.

ERPs combined with BPR had a good run till the year 2000 (Salesforce was launched round that time). Then came the disruptive trend of cloud computing or SaaS (Software as a Service). Cloud computing because of its agility, low upfront cost (CAPEX Vs OPEX) and ability to deliver technological innovation much faster than aging ERP solutions have become a dream come true for every business leader.

One major aspect that cloud has changed forever is the ability of the organizations to customize the process to their liking. Hence, they have to adapt to the best practice based innovation offered by the cloud products. The scope of doing a BPR has become a thing of the past and is a very politically incorrect word to use in the contemporary business conversation.

The core of your business success depends on your HCM and other integrated processes. But this is often the one of the most neglected areas. All the Cloud HCM vendors like SuccessFactors focus heavily on a technology based process transformation. In our experience we have noticed that to take advantage of the best practices and innovations offered by SuccessFactors you need to know what and how you’re future “To Be” process based on SuccessFactors will look like.

This will enable you to plan for the change and socialize the change through an effective change management process. This is one of the main reasons why cloud processes adaptation in many organizations remain very low. We can look at standardizing your HCM processes and map your processes to SuccessFactors cloud based best practices early in the project as part of our “Strategic Implementation Pre-Planning (SIPP)” or otherwise as a standalone “Process Standardization” effort, much before you see them in the system.