What is Employee Experience

The 7 Pillars of HR Leadership – Part 7: Employee Experience

In this blog series, we will describe the 7 most pressing challenges, trends, and possible opportunities in front of HR organizations as the enterprises they support to come out of this pandemic and adjust to the ‘new normal’.

What is Employee Experience? it is mostly a misunderstood term as it is still in its infancy. Broadly, employee experience refers to everything an employee experiences at work—for example, their interactions with their managers, the tools available for them to complete their work, and the teams they work with. It’s a holistic view of an employee’s experiences as they work at an organization.

COVID-19 Impact

What is Employee Experience and why is it important? – A positive employee experience is motivating and leads to increased productivity.
With COVID-19 forcing many employees and managers to adapt to how they work, organizations need to revisit the employee experience so that employees continue to feel motivated and supported during these uncertain times.

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How the HR role will change post-COVID-19

When thinking about the employee experience, HR professionals should keep the following considerations in mind:

Employee Experience Investment

Happy employees bring more value to the company:

A positive Employee experience makes employees happy and engaged, and happy employees are more productive. No wonder that in a recent study by Deloitte, almost 80% of executives worldwide rated employee experience as necessary or very important.
Great Employee Experiences need to be holistic: Hence the experience starts during an individual’s candidacy for employment (i.e. “candidate experience”). Valuable insight can be obtained at this step about how the organization can provide a positive experience to all its employees.

Use the right technology and processes:

The right technology will collect and leverage feedback from every employee experience to take the right actions to impact engagement. It empowers your organization to take actions that put your people first.


Whether in the office, on job sites, or remote, hear every voice in your organization with a listening engine that makes sure you can take action when and where it matters most. From relational census and pulse to multi-rater and always-on feedback, you’ll have the listening tools to understand and design the unique employee experiences your diverse workforce requires

Organizations have stepped up during COVID-19

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Pandemic has been part of our lives for more than one year now. While the first wave disrupted every industry leading to havoc loss in the job market, it is a sigh of relief that the job market is progressing amidst the delta surge. As per the job report by the U.S Bureau of Labor Statistics (August 2021), the job market has slowed down yet continued showing significant progress despite the Covid surge in July and August.