In our previous blog series, we described the seven most pressing HR challenges, trends, and opportunities in front of organizations as they adjust to the ‘new normal.
In this series, we describe how the right enterprise software can help you make the most of these opportunities.
Even with the best connectivity tools and internet connections, working from home presents unique challenges for employees. There are activities and processes that an e-mail message can’t replace. However, the right HR technology can help.
In this blog, we examine the main challenges to current processes created by remote working and describe how you can configure your HR technology to enhance workflow and improve morale and the overall employee experience.
The employee at home
For many employees, making a request with HR was as simple as taking a few steps to the HR office and speaking to a colleague in person. With many HR professionals working from home, employees must now resort to sending e-mail messages or completing broken forms, with little transparency into the progress of the request or its status.
The right HR solution allows you to organize all your communication onto a single secure platform – employees can use their computers or mobile devices to make their requests, which are automatically funneled to the right team, and they can monitor the status of their request as it gets processed.
Challenge – HR requests must now be made online
- E-mail messages unclear and unmanaged
- Contact forms inadequate and lack security
- Difficult to track progress of requests
How a modern HR solution can help
- Companies can create an ‘all-in-one’ portal for employees to get information, make requests, and track progress
- Employees can use their personal or company devices to request support
- Support can be in the form of messages, text chat, voice chat or tickets
- Requests can be categorized into customized groups to fit your company processes
- Request data can be collected, anonymized, and used in reporting to help with future business strategy
SAP solutions have the functionality you need
SAP SuccessFactors Employee Central
SAP SuccessFactors Employee Central Service Center
The HR professional at home
The HR organization is central to a well-functioning company – they are an important link between the organization’s leadership and employees as they communicate policies, provide guidance and gauge sentiment. To succeed they need to be master communicators, brimming with knowledge, and must have superior organizational skills. Working from home challenges how these competencies are best expressed since the ‘immediacy’ of the office environment can no longer be leveraged.
A modern HR solution allows you to bring all management tasks to a single, secure platform.
Challenge – All HR activities must be conducted remotely
- Working From Home means virtual meetings are sub-optimal
- Challenge to store and secure confidential employee and company records
- Requests of all sorts from all areas of the organization sitting in Inbox
- Information located in multiple locations on multiple devices
- Hard to gauge employee sentiment
How a modern HR solution can help
- All-in-one suite of functionality
- A document repository can be used to securely store all types of documentation, with access control applied to ensure that only those authorized get access
- Information can be accessed immediately from any device
- An electronic knowledge base can store answers to commonly asked questions and steps to HR procedures – items can be categorized and indexed for optimal search
- Send HR tickets to the right person ot group
- Enable collaboration
- Complete all administrative tasks
- Create a ticket on behalf of the employee
- Companies can create an ‘all-in-one’ portal for employees to get information, make requests, and track progress
- Employees can use their personal or company devices to request support
- Support can be in the form of messages, text chat, voice chat or tickets
- Requests can be categorized into customized groups to fit your company processes
- Request data can be collected anonymized and used in reporting to help with future business strategy
- Ability to leverage social collaboration as another communication channel
SAP solutions have the functionality you need
SAP SuccessFactors Employee Central
SAP SuccessFactors Employee Central Service Center
SAP Jam Collaboration
More about SAP Jam Collaboration
Working from home presents unique challenges for employees and employers alike but regardless of the reality, communication is key if a company is to remain successful and its team commited.
Effective communication includes the ability to collaborate – sharing documents, sending messages and accessing information.
Allow us to introduce you to SAP Jam Collaboration, a platform that can help everyone at your business stay connected:
Communicate
Broadcast messaging throughout the company or between teams and colleagues.Share files, documents, and information
Engage
Keep your workforce informed and committed by facilitating communication among all levels of the organization
Succeed
Communication is a key component of success. When employees are informed they are better prepared for any changes that come their way
SAP Jam’s Proven Results
According to a Forrester study, The Total Economic ImpactTM of SAP Jam, users experienced the following benefits:
- 16% decrease in time-to-access of information and expertise
- 73% reduction in IT labor related to managing the corporate intranet
- 19% reduction in the cost and time to train and onboard new employees
- 14% faster time-to-resolution for internal support issues
The study also determined that there was:
- a true transformation in the organizational culture through the removal of barriers and hierarchies
- Increased accountability among employees
- And improved access to information
Consider SAP Jam Collaboration to help your team collaborate better, communicate better and feel more engaged!
The HR analyst at home
In the past, insight came from qualified yet qualitative experience, which, at the end of the day, amounted to nothing but ‘gut-feeling’. While there is something to be said about an individual’s personal analysis, technology provides us with an opportunity to gain deeper insight using many more data points.
This is because everything can be measured – from log-in time to duration spent on a request, to employee sentiment on a new policy. And with more information you will be able to make more accurate assessments about your current reality, and uncover opportunities for innovation
Types of reporting you can do
HR Service Delivery Analytics
Employee interaction reports
HR service quality
Compliance
Understand what employees are requesting, levels of importance, and the ability to solve problems.
Configure and generate reports on employee requests
Improve the quality of your team’s response through SLA reports and dashboards
Run SLA compliance reports to uncover opportunites for improvement
- The employee benefits lifecycle - 04/08/2023
- Why Flexibility, Configurability & Extensibility matter for Benefits Administration? - 02/08/2023
- The communication challenges - 31/07/2023
