WFH Blog Header Finding Success While Working From Home

Finding Success While Working From Home

In our previous blog series, we described the seven most pressing HR challenges, trends, and opportunities in front of organizations as they adjust to the ‘new normal.

In this series, we describe how the right enterprise software can help you make the most of these opportunities.

Even with the best connectivity tools and internet connections, working from home presents unique challenges for employees. There are activities and processes that an e-mail message can’t replace. However, the right HR technology can help.

In this blog, we examine the main challenges to current processes created by remote working and describe how you can configure your HR technology to enhance workflow and improve morale and the overall employee experience.

The employee at home

For many employees, making a request with HR was as simple as taking a few steps to the HR office and speaking to a colleague in person. With many HR professionals working from home, employees must now resort to sending e-mail messages or completing broken forms, with little transparency into the progress of the request or its status.

1 min scaled Finding Success While Working From Home

The right HR solution allows you to organize all your communication onto a single secure platform – employees can use their computers or mobile devices to make their requests, which are automatically funneled to the right team, and they can monitor the status of their request as it gets processed.

Challenge – HR requests must now be made online

  • E-mail messages unclear and unmanaged
  • Contact forms inadequate and lack security
  • Difficult to track progress of requests

How a modern HR solution can help

  • Companies can create an ‘all-in-one’ portal for employees to get information, make requests, and track progress
  • Employees can use their personal or company devices to request support
  • Support can be in the form of messages, text chat, voice chat or tickets
  • Requests can be categorized into customized groups to fit your company processes
  • Request data can be collected, anonymized, and used in reporting to help with future business strategy

SAP solutions have the functionality you need

blogimg1 Finding Success While Working From Home

SAP SuccessFactors Employee Central

blogimg1 1 Finding Success While Working From Home

SAP SuccessFactors Employee Central Service Center

2 min Finding Success While Working From Home

The HR professional at home

The HR organization is central to a well-functioning company – they are an important link between the organization’s leadership and employees as they communicate policies, provide guidance and gauge sentiment. To succeed they need to be master communicators, brimming with knowledge, and must have superior organizational skills. Working from home challenges how these competencies are best expressed since the ‘immediacy’ of the office environment can no longer be leveraged.

A modern HR solution allows you to bring all management tasks to a single, secure platform.

Challenge – All HR activities must be conducted remotely

  • Working From Home means virtual meetings are sub-optimal
  • Challenge to store and secure confidential employee and company records
  • Requests of all sorts from all areas of the organization sitting in Inbox
  • Information located in multiple locations on multiple devices
  • Hard to gauge employee sentiment

How a modern HR solution can help

  • All-in-one suite of functionality
  • A document repository can be used to securely store all types of documentation, with access control applied to ensure that only those authorized get access
  • Information can be accessed immediately from any device
  • An electronic knowledge base can store answers to commonly asked questions and steps to HR procedures – items can be categorized and indexed for optimal search
  • Send HR tickets to the right person ot group
  • Enable collaboration
  • Complete all administrative tasks
  • Create a ticket on behalf of the employee
  • Companies can create an ‘all-in-one’ portal for employees to get information, make requests, and track progress
  • Employees can use their personal or company devices to request support
  • Support can be in the form of messages, text chat, voice chat or tickets
  • Requests can be categorized into customized groups to fit your company processes
  • Request data can be collected anonymized and used in reporting to help with future business strategy
  • Ability to leverage social collaboration as another communication channel

SAP solutions have the functionality you need

blogimg1 Finding Success While Working From Home

SAP SuccessFactors Employee Central

blogimg1 1 Finding Success While Working From Home

SAP SuccessFactors Employee Central Service Center

blogimg2 Finding Success While Working From Home

SAP Jam Collaboration

More about SAP Jam Collaboration

Working from home presents unique challenges for employees and employers alike but regardless of the reality, communication is key if a company is to remain successful and its team commited.

Effective communication includes the ability to collaborate – sharing documents, sending messages and accessing information.

Allow us to introduce you to SAP Jam Collaboration, a platform that can help everyone at your business stay connected:

blogimg2 1 Finding Success While Working From Home

Communicate

Broadcast messaging throughout the company or between teams and colleagues.Share files, documents, and information

blogimg3 Finding Success While Working From Home

Engage

Keep your workforce informed and committed by facilitating communication among all levels of the organization

blogimg4 Finding Success While Working From Home

Succeed

Communication is a key component of success. When employees are informed they are better prepared for any changes that come their way

SAP Jam’s Proven Results

According to a Forrester study, The Total Economic ImpactTM  of SAP Jam, users experienced the following benefits:

  • 16% decrease in time-to-access of information and expertise
  • 73% reduction in IT labor related to managing the corporate intranet
  • 19% reduction in the cost and time to train and onboard new employees
  • 14% faster time-to-resolution for internal support issues

The study also determined that there was:

  • a true transformation in the organizational culture through the removal of barriers and hierarchies
  • Increased accountability among employees
  • And improved access to information

Consider SAP Jam Collaboration to help your team collaborate better, communicate better and feel more engaged!

Learn more about SAP Jam, enterprise edition, here.

The HR analyst at home

In the past, insight came from qualified yet qualitative experience, which, at the end of the day, amounted to nothing but ‘gut-feeling’. While there is something to be said about an individual’s personal analysis, technology provides us with an opportunity to gain deeper insight using many more data points.

3 min scaled Finding Success While Working From Home

This is because everything can be measured – from log-in time to duration spent on a request, to employee sentiment on a new policy. And with more information you will be able to make more accurate assessments about your current reality, and uncover opportunities for innovation

Types of reporting you can do

blogimg4 1 Finding Success While Working From Home
blogimg5 Finding Success While Working From Home
blogimg6 Finding Success While Working From Home
blogimg7 Finding Success While Working From Home

HR Service Delivery Analytics

Employee interaction reports

HR service quality

Compliance

Understand what employees are requesting, levels of importance, and the ability to solve problems.

Configure and generate reports on employee requests

Improve the quality of your team’s response through SLA reports and dashboards

Run SLA compliance reports to uncover opportunites for improvement

Your Comment:

Related Posts

Delta Surge Vs. Job Market Progress amidst Pandemic Delta Surge Vs. Job Market: Progress amidst Pandemic

14

Oct
HR Advisory, Guest Posts, Talent Acquisition, Talent Management, The 7 Pillars of HR Leadership

Delta Surge Vs. Job Market: Progress amidst Pandemic

Pandemic has been part of our lives for more than one year now. While the first wave disrupted every industry leading to havoc loss in the job market, it is a sigh of relief that the job market is progressing amidst the delta surge. As per the job report by the U.S Bureau of Labor Statistics (August 2021), the job market has slowed down yet continued showing significant progress despite the Covid surge in July and August.

Gender Discrimination Blog Header How Gender Discrimination Affects Women in the Workplace

03

Oct
HR Advisory, Guest Posts

How Gender Discrimination Affects Women in the Workplace

Gender discrimination in the workplace has been explicitly outlawed in most countries around the world. In the United States, for instance, Title VII of the Civil Rights Act of 1964 prohibits employment discrimination on the basis of sex. Although such labor laws have existed for a long time and ensured extensive protection to countless female workers, gender discrimination is still rampant in contemporary workplaces.