Human-centered design applied to HR and ERP transformation — the discipline of empathize, define, ideate, prototype, test, run against your real users before configuration begins.
Empathy sessions with HRBPs, managers, and recruiters; a synthesised problem statement that sharpens "we need SuccessFactors Performance" into something solvable; clickable prototypes stakeholders can react to before a single line of config is written; and a validated design ready for build.
SuccessFactors design validated before configuration cost is sunk.